7bot's Privacy Policy
Your personal information is invaluable to us. This document clearly explains how information is collected, used, and kept secure.
Section 1: Introduction & Applicability
This privacy policy ("Policy") sets out the terms for processing personal information between the 7bot platform ("we", "us", "7bot") and its users ("you", "your").
Purpose of This Policy
7bot operates a safe and transparent online entertainment platform for users in Bangladesh. By using our services, you agree to the terms described in this privacy policy. This policy applies to our website, mobile interface, and all associated services.
We follow internationally recognised data protection standards and treat every user's privacy with the utmost respect. Please read this policy carefully, and if you have any questions, contact our support team.
Section 2: What Information We Collect
Various types of information are collected to provide and improve our services and to ensure the security of your account.
Identity & Contact Information
Information collected at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Information required for age verification
Financial Information
Information collected for transaction and payment processing:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Preferred payment method
Full card or account details are not stored on our servers.
Usage Information
Information automatically collected while using the platform:
- IP address and approximate geographic location
- Browser and device type
- Pages visited and time spent
- Game play history and preferences
- Login and logout timestamps
Communication Information
Information collected through support and communication channels:
- Live chat conversations
- Email messages and requests
- Complaints and feedback
- Support ticket details
Section 3: How We Use Your Information
7bot uses collected information for specific and legitimate purposes. Your information is not used for any purpose beyond those described below.
a Service Delivery & Operations
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and financial transactions
- Applying bonuses and promotional offers
- Managing gaming history and account balances
- Resolving technical issues and providing support
b Security & Protection
- Preventing fraud and unauthorised access
- Verifying user identity
- Detecting and investigating suspicious transactions
- Maintaining platform integrity
- Enforcing responsible gaming policies
c Improvement & Personalisation
- Improving service quality and performance
- Suggesting games based on your preferences
- Analysing usage patterns to improve the platform
- Supporting the development of new features and products
d Communication & Notifications
- Sending important account-related notifications
- Sending transaction confirmation messages
- Informing you of relevant promotions and bonus offers
- Responding to support requests
Section 4: Cookies & Tracking Technologies
What Are Cookies and How We Use Them
Cookies are small text files stored in your browser. The 7bot platform uses cookies for the following purposes:
- Essential Cookies: Keeping login sessions active, verifying security, and remembering your preferences.
- Functional Cookies: Saving language preferences, game settings, and layout choices.
- Analytics Cookies: Understanding user behaviour and improving our services.
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work correctly.
Section 5: Sharing Information with Third Parties
7bot does not sell your personal information. However, information may be shared on a limited basis in the circumstances described below.
Service Providers
Payment gateways (bKash, Nagad, Rocket), game software providers, and technology infrastructure providers are contracted with us and may use your information solely for the purpose of delivering services. They are required to comply with our privacy standards.
Legal Obligations
We may provide necessary information in response to legal obligations, court orders, or lawful requests from authorities. Information may also be shared in the investigation of fraud, deception, or other wrongful conduct.
What We Never Do
- Sell information to third parties for advertising purposes
- Transfer information for marketing purposes without your consent
- Share information with competing organisations
- Share more information than is necessary
Business Changes
In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity. However, this policy will continue to apply and you will be notified in advance if required.
Section 6: Data Security Measures
Technical Security Measures
The 7bot platform uses internationally recognised security technologies to protect your information. The key components of our security framework are:
All data transmissions are encrypted
Blocking unauthorised access attempts
Stored in encrypted databases
Periodic review of security vulnerabilities
Please note that no internet system can guarantee complete security. You also have a responsibility to keep your account secure — use a strong password and never share your login details with anyone.
Section 7: Data Retention Period
How Long Information Is Kept
7bot retains information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: While the account is active and after closure, in accordance with applicable legal and regulatory obligations.
- Financial Transaction Information: For a sufficient period as required for financial audits and dispute resolution.
- Support Conversations: Deleted within a reasonable period after the case is resolved.
- Usage Logs: For a limited period as required for security and technical purposes.
Upon receiving an account closure request, we delete information as promptly as possible, though some information may need to be retained for the required period if legal obligations apply.
Section 8: Your Rights
Every user of our platform has the following rights regarding their personal information.
Right to Access
You may request to know what information we hold about you. Submit a request directly to our support team.
Right to Correction
If there is incorrect or incomplete information in your account, let us know — we will correct it as quickly as possible.
Right to Deletion
You may request that your information be deleted in certain circumstances, though complete deletion may not be possible if legal obligations apply.
Right to Restrict Processing
You may request that the processing of your information be restricted in certain cases, though this may affect some services.
Right to Object
You may object to the use of your information for marketing or profiling purposes. Upon receiving such a request, we will act on it promptly.
Right to Data Portability
You may request your information in a structured and commonly usable format.
Section 9: Age Verification & Protection of Minors
Not Under 21
The 7bot platform is only for users aged 21 and above. We do not intentionally collect any information from minors.
Age verification is completed at the time of registration. If we become aware that a user is under 21, we will immediately close that account and delete the associated information.
If you believe someone you know who is a minor is using this platform, please inform our support team.
Section 10: Policy Changes & Updates
Notice of Changes
7bot may change or update this privacy policy from time to time. For significant changes, we will notify you through the following methods:
- Displaying a notice in a prominent place on the website
- Sending a notification to your registered email
- Informing you about the update at the time of login
Continuing to use the platform after any changes means you consent to the new policy. Therefore, it is recommended that you review this page regularly.
Section 11: Contact & Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us.
Contact the Support Team
Our Commitment
Protecting your privacy at 7bot is our core responsibility. Every user's information is held by us as a trust.
SSL encryption, fair play, and a transparent data policy — we have built a secure gaming environment on these three pillars.
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